What are “reasonable adjustments”?
Sometimes people need changes or extra support to make it easier to use health services.
These changes are called reasonable adjustments.
They are a legal right under the Equality Act 2010.
Reasonable adjustments make sure everyone can get the same quality of care — for example if you have a disability, learning difficulty, hearing or sight loss, long-term condition, or mental health problem that affects how you access healthcare.
Examples of reasonable adjustments
We can:
- Book you longer or quieter appointments
- Provide easy-read or large-print letters
- Arrange a British Sign Language (BSL) interpreter
- Communicate by email, text, or your preferred way
- Help you access the building more easily
- Allow someone to support you in appointments
How we record your needs
When you tell us what you need, we record this on your medical record and add a digital flag to remind staff what support to give.
This helps everyone in the practice know what adjustments you need each time you contact us.
Sharing your adjustment information
You can choose whether to share your adjustment information with other NHS or social care services (such as hospitals or community teams).
Sharing can help make sure other services also know what support you need.
We will always ask your permission before sharing.
How to tell us what you need
You can:
- Fill out our Reasonable_Adjustments_Questionnaire (paper version at reception)
- Tell any member of staff during your visit or call
- Email or write to us with your request
We’ll agree what adjustments work best for you and review them regularly to make sure they still meet your needs.